Återbetalningspolicy

Return Policy – Netlab (NT Labs AB)

1. Purpose and Objectives
At Netlab, we want you as a customer to feel secure when shopping with us. This return policy clearly and fairly explains how we handle returns, so that both you and we know what applies.

2. Scope
This policy applies to you as a private customer purchasing products via our website www.netlab.nu or directly from us. The policy only applies to physical products – not services, licenses, or digital goods.

3. Conditions for Returns
We accept returns under the following conditions:

• The product must be unused.

• The packaging must be unopened and in its original condition.

• The return must be made within 14 days from the date you received the product.

• You as the customer are responsible for the return shipping costs, unless we have made an error in the delivery.

• We reserve the right to refuse a return if the product is used, damaged, or if the packaging is broken.

4. How to Return a Product
Email us at info@netlab.nu and provide your order number and the reason for the return. We will reply with a return number (RMA) and instructions.

5. If the Conditions Are Not Met
If the return does not meet the above conditions, we unfortunately cannot approve it. In such cases, we will contact you, and you will have the opportunity to have the product returned to you – but you will be responsible for the shipping cost.

6. Review and Updates
We regularly review our return policy to ensure that it is up to date, clear, and fair. Any updates will be published on our website www.netlab.nu

7. Approval
This return policy has been approved by Netlab’s management and is valid from July 2026 until further notice.

8. Contact
Do you have questions about the return process, your rights, or anything else? Feel free to contact us:
Email: info@netlab.nu
Website: www.netlab.nu